Refund Policy
We want customers to understand what they are purchasing and have a reasonable opportunity to confirm that Riff Forge works for them.
Seven-day request period
You may request a refund within seven calendar days of the original purchase date by emailing support@woodshedden.com from the email address used at checkout. Include the purchase email, purchase date, and a brief explanation of the problem.
Technical support first
For compatibility or access problems, we may ask you to try reasonable troubleshooting steps before processing a refund. This helps distinguish a temporary browser, email, or permission issue from a product limitation.
Refund eligibility
Refunds may be approved when requested within the seven-day period, including when the product cannot reasonably be used on a supported browser after troubleshooting, the customer purchased accidentally, or the product was materially misdescribed.
Requests that may be denied
- Requests made more than seven days after purchase, except where required by law.
- Repeated purchases and refund requests suggesting abuse.
- Violations of the software license, account sharing, fraud, or attempts to bypass access controls.
- Issues caused solely by unsupported devices, disabled JavaScript/cookies, inaccessible customer email, or denied permissions that the feature requires.
Effect of a refund
A full refund ends the associated license and customer access. Secure sign-in links will no longer be issued for that purchase. Existing sessions may be ended.
Processing time
Approved refunds are submitted through Stripe. The time for a credit to appear depends on the payment method, bank, and Stripe processing timelines.
Chargebacks
Please contact support before filing a payment dispute so we have an opportunity to resolve the issue. Fraudulent or abusive disputes may result in immediate access suspension.
Legal rights
This policy does not limit refund or cancellation rights that cannot legally be waived in your jurisdiction.